Return Policy
Our Return Policy in short
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Contact GN Yoyo Co before returning any items.
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You can return the product within 2 weeks of delivery.
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The product must be in new condition.
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To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
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If a package is unclaimed you might have to pay a handling fee.
Return Policy
Please contact GN Yoyo Co before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts GN Yoyo Co and gives information relevant and the reason for complaint.
Return Conditions
You can return the product within 2 weeks of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information and a note describing why the item is being returned with the return and if possible, please provide us with a tracking number. GN Yoyo Co suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. GN Yoyo Co is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Want to switch to another colorway of the same product?
E-mail us, provide your customer information, and tell us you will send back the product and the colorway you wish to receive in exchange. Note that there may not be any of the desired colorway in stock at the time. In which case, we ask you keep and enjoy the product you own.
Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
Unclaimed Packages
For packages that are not cashed at your post office within 14 days, GN Yoyo Co reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All enquiries:
(256) 361-3406 (not always available)